FAQ

  • No.

    The Intro month pass is a one time purchase and will only be valid for 30 days. Into-month passes will be activated on opening day.

  • Monthly memberships have a 3-5 month commitment. After that, the pass will switch to a month-to-month basis. meaning you can cancel or freeze your membership with 1 month’s notice.

  • You can freeze your membership for up to 3 months in a calendar year. Membership will be frozen in one-month increments.

  • Yes, you can.

    You can cancel or freeze your membership with 1 calendar month’s notice. Please be sure to give your 1-month notice in writing at least 30 days before your last month’s payment is due. Your notice will be considered “received” when you receive a confirmation email from the Plunge Team.

  • To hold your membership while you are away or ill, we do require 1 month’s notice and there will be a $10/month charge to hold your spot.

  • Nope! As long as you arrive on time, you are free to leave whenever you feel your session is complete. Each session is a 110-minute time slot with 10 minutes at the beginning and en of your session to accommodate for changing.

  • At this time all sessions are on an appointment basis only.

    You will need to book your session 12 hours in advance for us to adequately accommodate you.

  • If you need to cancel or reschedule your appointment, please aim to give at least 24 hours notice. There will be a “No Show” or “cancellation fee” associated with missed appointments or appointments cancelled within the 24-hour window.

  • Don’t stress! You will be sent a “Pre Plunge Prep List” Prior to your appointment.

    Some helpful things to prep for your Plunge are this:

    Please aim to arrive 10 minutes early to find parking around the building.

    Please aim to arrive wearing your swimsuit.

    Wearing slides is encouraged but not mandatory. Please make sure they are clean.

    Please aim to shower prior o your appointment and do not wear perfumes or lotions.

  • Each guest will get:

    2 towels (Feel free to bring your own too)

    Access to 1 cubby with a basket for your belongings and a shoe rack!

Vendor FAQ

  • The Wellnest is located at 112-1111 Pioneer Way Squamish BC

    This is the same location as Plunge Wellness Sauna and Plunge Studio.

  • No! You’re in luck! The Plunge Wellness and Wellnest staff will be more than happy to set up your products all around our store giving your products the best opportunity to shine! There is no need to drive to Squamish unless you really want to. If you will be shipping your products to us, we can discuss logistics after your application is accepted

  • To become a member of The Wellnest, we ask for an initial commitment of 3 months, after which all memberships transition to a month-to-month basis. If you find that it's not the right fit for you, we kindly request a minimum of 1 month's notice before moving out.

  • A Wellnest Founding membership will be given to the first 20 creators who apply for a spot. All founding members will need to have an active membership as of December 1st, 2023. The benefit of being a founding member is that your membership price will be locked in for the entire first year! Your commitment is still only 3 months, however, when our prices rise within the first year, your membership price stays the same.

  • We're thrilled to share that we'll be open for both in-person and online shopping throughout December. If you're keen on becoming a founding member, please keep in mind that payment is required upon the acceptance of your application, and your products should be prepared for delivery to 112-1111 Pioneer Way, Squamish, by December 1st.

  • At The Wellnest, we prioritize health, wellness, and home goods as these align best with our clientele visiting the sauna studio. However, we also warmly welcome jewelry, accessories, beauty items, along with cards, stationary, and art. Please be aware of certain restrictions; for example, selling clothing for children under 2 requires specific insurance, and products containing cannabis or hemp are not allowed. Additionally, all creators must have their own business liability insurance and ensure their products are adequately insured against various causes.

  • At The Wellnest, you only need to cover your monthly membership fee. All expenses related to marketing, and retail operations, are covered by Plunge Wellness and The Wellnest, ensuring a straightforward and cost-effective experience for you.

    Taxes and transaction fees are paid by the customer. 7% Provincial Sales Tax (PST) 5% Federal Goods and Services Tax (GST) and a 3% transaction fee for card transactions.

  • The Wellnest and Plunge Wellness are in the same unit (112-1111 Pioneer Way)

    Plunge Wellness expects to have upwards of 50 guests per day visiting the wellness studio. As for walk-by traffic, we are in a prime location, right beside the residential entry door for the building, there are over residential units in the building meaning a handful of these residents will be checking out our store daily!