Terms & Conditions

Plunge Wellness Waiver & Terms and Conditions

By purchasing any pass or service from Plunge Wellness, I acknowledge that I have read, understood, and agree to the following Release of Liability, Waiver of Claims, and Assumption of Risk Agreement.

Voluntary Assumption of Risk

I am entering into this agreement voluntarily and of my own free will. I confirm that I have no physical, medical, psychological, or emotional condition, nor any history thereof, that would impair my ability to safely use the facilities or participate in services offered by Plunge Wellness.

I understand that participation in hot and cold exposure activities involves inherent risks. I acknowledge that I am solely responsible for assessing my own health, physical condition, and suitability to participate in sauna and cold immersion activities.

I expressly assume all risks associated with my participation, including but not limited to:

  • Personal injury

  • Property damage or loss

  • Serious bodily harm

  • Death, whether arising from negligence, breach of contract, or any other cause

Release of Liability

I hereby irrevocably release, waive, and discharge Plunge Wellness, its owners, directors, officers, employees, contractors, agents, successors, and assigns from any and all claims, demands, damages, actions, or causes of action of any kind arising from or related to my participation in any services, use of facilities, or presence on the premises.

This release applies to all claims, whether known or unknown, foreseen or unforeseen, arising now or in the future.

I further acknowledge that I am financially responsible for any damage, deterioration, or loss to the facility, equipment, systems, or contents caused by my actions or negligence.

Age Requirement

Participation is strictly limited to individuals 19 years of age or older. No exceptions.

Health & Safety Contraindications

Participation is not recommended for individuals with, including but not limited to:

  • Pregnancy

  • Recent acute joint or soft-tissue injuries (within 48 hours or while swelling persists)

  • Severe allergies to salt or cedar wood

  • Hemophilia or bleeding disorders

  • Conditions affecting the body’s ability to regulate temperature or sweat

  • Certain prescription medications affected by heat or cold exposure

  • Cardiovascular conditions, including hypertension, hypotension, heart disease, or impaired circulation

  • Neurological disorders affecting temperature regulation

  • Predisposition to stroke, heat exhaustion, or frostbite

Alcohol consumption prior to participation is strongly discouraged, as it impairs judgment and increases cardiovascular strain.

Participants are advised to consult a qualified medical professional prior to use if they have any health concerns or are taking medications that affect blood pressure, circulation, or thermoregulation.

Facility Hazards

Plunge Wellness is an indoor facility with electric sauna systems and ice-cold immersion tubs. Potential hazards include, but are not limited to:

  • Hot or uncovered surfaces

  • Fire or smoke risk associated with sauna heating elements

  • Cold water exposure capable of triggering nervous system shock

  • Environmental allergens

  • Flooring not designed for bare feet outside designated areas

Guidelines for Safe Use

While I understand that I am responsible for managing my own limits, Plunge Wellness recommends:

  • Sauna temperatures not exceeding 95°C

  • Sauna sessions limited to 15 minutes

  • Consumption of at least 1 litre of water per hot-cold cycle

  • Cold immersion limited to 2 minutes per entry (up to 8 minutes during guided sessions)

  • No submersion in water below 0°C

  • Showering before transitioning from heat to cold

  • Gradual temperature regulation between cycles

Failure to follow safety guidelines is done at my own risk.

Lost & Found

Plunge Wellness is not responsible for lost, stolen, or unattended personal belongings. Items left on the premises will be held for up to 7 days, after which they may be donated or discarded.

Schedule Control & Conduct

Plunge Wellness reserves the right to change, cancel, or terminate sessions or memberships when guests are abusive, dangerous, or harmful to staff, other guests, or the business. Such actions may be taken without refund or prior notice.

Membership & Session Policies

Pass Activation

All passes activate on the date of purchase, not on first use. Passes remain valid only for the duration stated at time of purchase.

Guest Policy

Guests are not permitted to attend sessions using:

  • Memberships

  • Introductory passes

Guest attendance is only permitted where explicitly stated in the product description (e.g., specific drop-ins or punch passes). Guests must be first-time attendees with no prior plunge history.

Membership Commitment

All memberships require a minimum two billing-cycle commitment.
Billing cycles are 28 days in length.

A minimum of 28 days’ written notice is required to cancel or freeze a membership. No exceptions.

Membership Cancellation

  • Cancellation or freeze requests must be submitted via email to info@plungewellness.ca

  • A $40 cancellation fee applies to all membership cancellations

  • Memberships are non-transferable, non-sharable, and non-extendable

Any unauthorized use of a membership or credits constitutes a waiver of legal rights for both the member and any associated guest(s).

No-Show & Late Cancellation Policy

  • A minimum of 5 hours’ notice is required to cancel or reschedule a session

  • Late cancellations incur a $10 fee

  • No-shows incur a $20 fee and forfeiture of the session credit

  • Lost credits will not be reinstated

Waitlist Policy

By joining a waitlist, I acknowledge that:

  • I may be added to a session up to 30–60 minutes before start time

  • I am responsible for monitoring my waitlist status

  • Failure to attend after being added constitutes a no-show

Plunge Wellness is not responsible for notification once a waitlist placement converts to a confirmed booking.

Chargebacks, Conduct & Enforcement

By purchasing a pass, I agree not to initiate chargebacks or payment disputes. Refunds are not provided.

Plunge Wellness reserves the right to pursue legal remedies in cases of fraudulent chargebacks, false claims, defamation, or threats of extortion. Such conduct will result in permanent termination of access to Plunge Wellness services.

Final Acknowledgment

By agreeing to these Terms and Conditions, I confirm that:

  • I have read and understood this agreement in full

  • I accept full responsibility for my health and safety

  • I release Plunge Wellness from all liability related to my participation

  • I understand staff are not medical professionals

  • I agree to comply with all policies and conduct expectations

Limit: One (1) Plunge Session Per Day.
No Exceptions.