Terms & Conditions
Plunge Wellness Waiver & Terms and Conditions
By purchasing this pass and anything from Plunge Wellness and reading the terms and conditions, I am agreeing to and signing this release of liability form below.
I am submitting this release, waiver of liability, and assumption of risk declaration voluntarily and of my own free will.
I have no physical or emotional problems, nor any history thereof, which will impair my ability to utilize the facilities at Plunge Wellness in a safe manner.
I understand and agree that it is my responsibility to assess the hazards presented by my use of the facility and services at Plunge Wellness, and I further agree that I am the ultimate judge regarding my personal use of the circuit without risk of harm to myself.
I understand and expressly assume all responsibility and potential risks to using the entire facility and hereby RELEASE ALL CLAIMS, including but not limited to, personal injury, property damage or destruction, and death, whether caused by negligence, breach of contract or otherwise, and whether for bodily injury, property damage or loss otherwise, which I may ever have against the Plunge Wellness.
My use of the facility is entirely optional and is of my own free choice. My use of the facility is in no way a requirement of the Plunge Wellness. Any other provision of this release to the contrary notwithstanding, I understand that am liable for any damages, deterioration and/or loss of use of the facility, its systems and/or contents, should such loss occur due to my use of the circuit for any reason.
Thereby assume all risks associated with my use of the circuit. I hereby agree to irrevocably release and waive any claims that have now or may have hereafter against Plunge Wellness and hold them harmless from any and all liability, claims, demands, actions and causes of action whatsoever arising out of or related to the use of the circuit including but not limited to any slip and fall incident referred to above. I have read and fully understand and agree to the above terms of this Liability Waiver Agreement. I am signing this agreement voluntarily and recognize that my signature serves as the complete and unconditional release of all liability to the greatest extent allowed by law in the Province of British Columbia, Canada.
Contraindications and cautions before using a hot/cold circuit:
Not recommended during pregnancy.
Recent (acute) joint injury - should not be heated for the first 48 hours after an injury or until the swollen symptoms subside. If you have a joint or joints that are chronically hot and swollen, these joints may respond poorly to vigorous heating of any kind.
Severe allergies to salt or cedar wood.
Hemophiliacs and anyone predisposed to hemorrhage/bleeding.
Any disease associated with reduced ability to sweat. Consult a physician if you are on certain prescribed medicine which gets affected by elevated body temperature.
Individuals who are using prescription drugs should seek the advice of their personal physician or a pharmacist for possible changes in the drug's effect when the body is exposed to infrared waves or elevated body temperature.
Diuretics, barbiturates and beta-blockers may impair the body's natural heat-loss mechanisms.
Over-the-counter drugs, such as antihistamines, may also cause the body to be more prone to heat stroke.
For the elderly - The ability to maintain core body temperature decreases with age. This is primarily due to circulatory conditions and decreased sweat gland function. The body must be able to activate its natural cooling processes in order to maintain core body temperature.
Individuals with cardiovascular conditions or problems (hypertension/hypotension), congestive heart failure, impaired coronary circulation or those who are taking medications which might affect blood pressure should exercise caution when exposed to prolonged heat. Heat stress increases cardiac output and blood flow in an effort to transfer internal body heat to the outside environment via the skin (perspiration) and respiratory system. This takes place primarily due to major changes in the heart rate, which has the potential to increase by thirty (30) beats per minute for each degree increase in core body temperature.
It is not advisable to attempt to "sweat out" a hangover. Alcohol intoxication decreases a person's judgment; therefore, they may not realize when the body has a negative reaction to heat. Alcohol also increases the heart rate, which may be further increased by heat Stress.
Other Hazards specific to the
Plunge Wellness:
Our Indoor facility with an electric sauna and ice-cold tubs presents many hazards that you should be aware of and actively avoid if you have pre-existing conditions.
Hazards include and are not limited to:
Smoke and fire hazard
Hot and uncovered surfaces pertaining to the sauna stove
0-degree water capable of causing nervous system shock
Bugs including but not limited to wasps, bees, ants, spiders
Pollen
flooring is not meant for bare feet
Please do not enter our facility if you have:
Pre-existing nervous system or heart conditions
At predisposed risk for stroke or heat exhaustion
At predisposed risk for frostbite
Existing allergy or at risk for anaphylactic shock from bugs/insects
Are under the age of 19 or over the age of 65
It is mandatory to wear foot protection at all times when walking on the flooring. You are allowed to be barefoot in the lounge area, the changing room, the sauna, and the cold tubs.
You may be encouraged to stay longer in the sauna and the cold tubs, especially during guided sessions; however, know that it is your sole responsibility to manage your own capabilities. You should never push yourself to the point of heat exhaustion or hypothermia. It is not our responsibility to manage your personal limits in the sauna or cold tubs.
While it is not our responsibility, we have the following general guidelines:
Do not enter the sauna when it is over 95 degrees Celcius
Do not use the sauna for more than 15 minutes
Consume a minimum of 1L of water per hot-cold cycle
Do not submerge yourself in the cold tub for more than 8 minutes
Do not submerge yourself in the cold tub if the temperature is below 0 degrees Celsius
Always warm up or cool down to a comfortable temperature before doing another cycle
Hot-cold cycling has tremendous benefits while also putting your body and mind through acute, short-term stress, and everyone has different limits and tolerances.
You are responsible for managing your own cycle while also exploring the benefits.
By signing this Release of Liability and Waiver, I am confirming that recognize that there may be inherent risks associated with using certain equipment, utilizing, the Plunge Wellness facilities, participating in programs and/or receiving treatments at the facility.
I acknowledge and agree that I am responsible for my own health; that the Plunge Wellness associates and/or technicians are not healthcare practitioners and cannot be expected to diagnose and/or treat individual health problems.
I understand that am responsible for discussing any questions that may have concerning my health conditions (if any) throughout any program or treatment at Plunge Wellness, and should health-related symptoms occur will cease my participation and inform the Plunge Wellness personnel of the symptoms.
In the event that I have reason to believe that medical clearance must be obtained prior to participation in any treatments, therapies, steam, facials, nail or hair treatments, or facility equipment, agree to first consult a physician and obtain written permission from a physician prior to the commencement of any program, treatment, or activity.
By voluntarily choosing to receive
Wellness-related treatments and/or participate in Wellness-related activities and programs, I warrant that to the best of my knowledge, I have no disability, impairment, or ailment that prevents me from receiving such treatments and/or engaging in such participation.
Consequently, in light of the foregoing, I hereby release Plunge Wellness and its affiliates, owners, members, officers, employees, agents, successors and assigns and waive any and all claims, liabilities, property damages, physical damages or personal injuries that I may receive directly or indirectly treatments, utilizing the Plunge Wellness facilities and/or participating in the programs or activities offered by Plunge Wellness.
I have read and understood the information stated above
No-Show/Cancellation Policy:
At Plunge Wellness, we strive to provide exceptional service to all our clients. To ensure the smooth operation of our facility and to accommodate the needs of all our guests, we have implemented the following no-show/cancellation policy:
Cancellation Notice: We kindly request that you provide at least 24 hours notice for any session cancellations or rescheduling requests. This allows us to offer the session slot to another client who may be on our waiting list.
No-Show Policy: If you fail to attend a scheduled session without prior notification, it will be considered a "no-show." Repeat no-show occurrences may result in additional fees or the forfeiture of prepaid services.
Late Arrivals: Please arrive promptly for your scheduled session. Late arrivals may result in a shortened session time to avoid inconvenience for other clients scheduled after you.
Cancellation Fees: A cancellation fee may be applied for sessions cancelled or rescheduled with insufficient notice. The amount of the cancellation fee will be determined based on the nature of the session and any associated costs incurred by Plunge Wellness.
Exceptions: Plunge Wellness understands that unforeseen circumstances may arise, such as medical emergencies or unexpected travel disruptions. In such cases, exceptions to the cancellation policy may be made at our discretion.
Communication: It is important to communicate any changes to your session schedule as soon as possible. You can notify us of cancellations or rescheduling requests by contacting Info@plungewellness.ca.
By signing this agreement, you acknowledge that you have read and understood our no-show/cancellation policy and agree to abide by its terms and conditions.
Refund Policy:
We understand that circumstances may arise that require you to cancel or seek a refund for services purchased from Plunge Wellness. Please review our refund policy outlined below:
Refunds: All Purchases are non-refundable. Plunge Wellness will consider requests on a case-by-case basis. Requests for refunds must be submitted in writing to info@plungewellness.ca within 1 day of the original purchase date. The request should include the reason for the refund and any relevant supporting documentation.
Cancellation of Services: If you need to cancel a scheduled appointment or session, please use the Plunge Wellness booking app or website page to do so at least 24 hours before your scheduled appointment. Failure to provide sufficient notice will result in forfeiture of the service without refund and may incur additional fines.
Unused Passes or Packages: Unused passes or packages are non-refundable.
Exceptions: In certain circumstances, such as documented medical emergencies or extenuating circumstances, Plunge Wellness may consider providing a refund or credit at our discretion.
Processing Time: Please allow up to 10 business days for your refund request to be processed once it is received. Refunds will be issued using the original method of payment.
Refunds for Retail Products: Refunds for retail products purchased at Plunge Wellness will not be provided.
Gift Cards: Gift card purchases are non-refundable.
Contact Information: For refund requests or further inquiries, please contact us at info@plungewellness.ca.
By signing this agreement, you acknowledge that you have read and understood our refund policy and agree to abide by its terms and conditions.